Frequently Asked Questions

Everything you need to know or may have questions about. Don't see your question here? Feel free to fill out an inquiry form, send an email, call or click "Let's chat"! We're happy to answer any questions you may have. 

What is included in the price?

We do all the work! We will deliver, set up and style — tents, canopies, mattresses, mattress cover, fitted sheet, plush blankets, bed trays, lanterns  (w/ battery operated tealights),  pillows and/or accents, chalk board name tags, decorative bunting/garland & string lights. The next day we will pick up, professionally launder the linens and disinfect the remaining items. Please refer to our pricing page to see what is included in each standard package.

2

When should I book?

It is recommended you book at least 3 weeks in advance to secure your chosen date and theme. For custom themes we recommend at least 5-6 weeks in advance.

3

What is your cancellation policy?

If you need to cancel or change dates we ask that you notify us at least 2 weeks before your scheduled date. A change of dates will be based on availability.  No refunds are granted for cancellations within 7 days of your event date.  

4

Is there a deposit? When does the remaining balance need to be paid off?

For standard packages a non-refundable 25% deposit is required at time of booking. For platinum packages and our All-in-one solution a 50% deposit is required at time of booking to secure your desired date and time. The remaining balance must be paid in full 72 hours PRIOR to your event, however, please note that for custom events your invoice is to be paid in full 1 week before. Failure to pay will result in cancellation of your party. Your party is not booked until your deposit has been paid and the contract has been signed. You may add additional tents if they are available but they cannot be subtracted after the initial booking.

5

How do I make my payment?

The easiest option is Venmo (@OpalandCharmllc) or Cashapp ($opalandcharm)

We accept all major credit cards (3% processing fee applies) using Paypal. Checks and cash are also accepted.

6

Is there a travel fee?

Delivery is included within 20 miles from zip code 83646. When available, 21-50 miles is a $50 charge & 51-75 miles is a $100 charge. We reserve the right to decline due to distance. 

7

What is the refundable damage deposit for?

We require a damage deposit to cover the cost of damaged, lost and/or broken items that are included in your package. Please make sure the kids do not use slime, nail polish, make-up, markers, or paint around the tents. We also ask that a non-smoking environment be provided at all times during the teepee rental. The damage deposit is $100. If no damages are confirmed, the security deposit will be refunded within 24 hours of checkout. Any lightly damaged (but still useable) or stained property will result in a $100 cleaning fee for each item. Any severely damaged, lost or stolen items will result in a fee equal to its replacement. If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night. Please note: Tents and accessories are only to be used indoors. Tents should not be moved from the area in which they have been set-up.  

8

How much room is needed for the tents? Tea parties?

Each tent should roughly leave a footprint of 7ft deep, 3ft wide, and 4ft high. We can arrange in various configurations (line-up, semi-circle, aisles) depending on your space. If you're unsure, just contact us. Our tea party tables are 8 ft by 4 ft. We can set up in or out-doors. 

The space needed for our LUNA tent needs to be sufficient as she is 16.4 feet around.

9

How much space is needed for the cinema?

This can vary as we can space things out to your needs, but as a minimum Its best to allow 25 square feet of space. Cinema can be set-up in or out doors, space permitted. 

10

Do you stay and host the party?

  We don’t stay and host the party, but we ensure everything is set up just as you need it.

11

How long can we keep the tents?

Our standard package is for a one night rental. Each additional night is $35 per tent/per night, if available.

12

How are the tents and bedding cleaned?

Our tents and bedding are washed with a fragrance free, hypoallergenic detergent after each use.  Trays and other accessories are cleaned and disinfected. We also use microban on items that cannot be laundered.

13

What type of occasion can I have a sleepover or tea party/picnic for?

Our dreamy tents and tea parties are perfect for: 

Picnic birthday party, graduation party, picnic in the park, Easter picnic, Valentine’s/galentine's Day Picnic, date nights, Friendsgiving, princess tea parties, girls sleepovers, boy sleepovers, family night, movie night, team building, girl scout sleepovers, dance studio sleepovers, gym sleepovers, teen sleepovers, mommy & me  sleepovers, daddy and me sleepovers, cousin sleepovers, sleepovers at grandma & grandpas and "day-overs" (for those not ready to host a slumber party). The ideas are endless!

14

Are you insured?

Yes, we are fully insured.

15

How much time for set up and clean up?

60-90 minutes for set up and 30-40 minutes for clean up. If renting our beautiful LUNA pitch time will take any where from 10-30 minutes, plus any additional time for sleepover set-up and styling.

16

What Additional Terms and Policies Should I Be Aware Of?

Upon receipt of your booking request, we will contact you to review the Terms and Conditions prior to paying the deposit. Opal & Charm  provides you with a contract with our policy and terms of our service agreement with the assumption that you have read and agreed to them by signing the contract. Please ask for clarification if there are any questions regarding the policies before reserving your party.

Let's Work Together

Opal & Charm- Dreamy Tents and Tea Parties takes your party from ordinary to extraordinary! Let us help you create an unforgettable experience!

 

Available in the Meridian, Boise and surrounding areas of the Treasure Valley. Inquire today!