Frequently Asked Questions
Everything you need to know or may have questions about. Don't see your question here? Feel free to fill out an inquiry form, send an email, call or click "Let's chat"! We're happy to answer any questions you may have.
What is included in the price?
We do all the work! We will deliver, set up and style — tents, canopies, mattresses, mattress cover, fitted sheet, plush blankets, bed trays, lanterns (w/ battery operated tealights), pillows and/or accents, chalk board name tags, decorative bunting/garland & string lights. The next day we will pick up, professionally launder the linens and disinfect the remaining items. Please refer to our pricing page to see what is included in each package/party type.
When should I book?
It is recommended you book at least 3 weeks in advance to secure your chosen date and theme. For custom themes we recommend at least 5-6 weeks in advance.
What is your cancellation policy?
If you need to cancel or change dates we ask that you notify us at least 2 weeks before your scheduled date. A change of dates will be based on availability. No refunds are granted for cancellations within 7 days of your event date.
Is there a deposit? When does the remaining balance need to be paid off?
For standard packages a non-refundable 25% deposit is required at time of booking. For platinum packages and our All-in-one solution a 50% deposit is required at time of booking to secure your desired date and time. The remaining balance must be paid in full 72 hours PRIOR to your event, however, please note that for custom events your invoice is to be paid in full 1 week before. Failure to pay will result in cancellation of your party. Your party is not booked until your deposit has been paid and the contract has been signed. You may add additional tents if they are available but they cannot be subtracted after the initial booking.
How do I make my payment?
The easiest option is Venmo (@OpalandCharmllc) or Cashapp ($opalandcharm)
We accept all major credit cards (3% processing fee applies) using Paypal. Checks and cash are also accepted.
Is there a travel fee?
Delivery is included within 20 miles radius from McMillan/Tenmile in Meridian, additional miles charged a Travel Fee of $1.00 per mi X 4.
We reserve the right to decline due to distance.
What is the refundable damage deposit for?
Rental items will be examined after return or pick up or items, LLC. If no damage has occurred the deposit will be refunded within 24 hours of checkout. If damage occurred Opal & Charm will deduct the cost of replacement or labor needed to fix damage from the $100 deposit. If cost of damage exceeds $100 the client will be billed. We require a damage deposit to cover the cost of damaged, lost and/or broken items that are included in your package. Please make sure the kids do not use slime, nail polish, make-up, markers, or paint around the tents. We also ask that a non-smoking environment be provided at all times during the teepee rental. The damage deposit is $100. Any lightly damaged (but still useable) or stained property will result in a $100 cleaning fee for each item. Any severely damaged, lost or stolen items will result in a fee equal to its replacement. If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night. Please note: Tents and accessories are only to be used indoors. Tents should not be moved from the area in which they have been set-up.
How much room is needed for the tents? Tea parties?
Each tent should roughly leave a footprint of 7ft deep, 3ft wide, and 4ft high. We can arrange in various configurations (line-up, semi-circle, aisles) depending on your space. If you're unsure, just contact us. Our tea party tables are 8 ft by 4 ft. We can set up in or out-doors.
The space needed for our LUNA tent needs to be sufficient as she is 16.4 feet around.
How much space is needed for the cinema?
This can vary as we can space things out to your needs, but as a minimum it is best to allow 25 square feet of space. Cinema can be set-up in or out doors, space permitted.
Do you stay and host the party?
We don’t stay and host the party, but we ensure everything is set up just as you need it.
How long can we keep the tents?
Our standard package is for a one night rental. Each additional night is $35 per tent/per night, if available.
How are the tents and bedding cleaned?
Our tents and bedding are washed with a fragrance free, hypoallergenic detergent after each use. Trays and other accessories are cleaned and disinfected. We also use microban on items that cannot be laundered.
What type of occasion can I have a sleepover or tea party/picnic for?
Our dreamy tents and tea parties are perfect for:
Picnic birthday party, graduation party, picnic in the park, Easter picnic, Valentine’s/galentine's Day Picnic, date nights, Friendsgiving, princess tea parties, girls sleepovers, boy sleepovers, family night, movie night, team building, girl scout sleepovers, dance studio sleepovers, gym sleepovers, teen sleepovers, mommy & me sleepovers, daddy and me sleepovers, cousin sleepovers, sleepovers at grandma & grandpas and "day-overs" (for those not ready to host a slumber party). The ideas are endless!
Are you insured?
Yes, we are fully insured.
How much time for set up and clean up?
1-3 minutes for set up depending on which rental and detail involved and 30-90 minutes for clean up, again depending on how involved set up was. If renting our beautiful LUNA pitch time will take any where from 15-30 minutes, plus any additional time for sleepover set-up and styling.
What Additional Terms and Policies Should I Be Aware Of?
Upon receipt of your booking request, we will contact you to review the Terms and Conditions prior to paying the deposit. Opal & Charm provides you with a contract with our policy and terms of our service agreement with the assumption that you have read and agreed to them by signing the contract. Please ask for clarification if there are any questions regarding the policies before reserving your party.
Let's Work Together
Opal & Charm takes your party from ordinary to extraordinary! Let us help you create an unforgettable experience with our
Available in the Meridian, Boise and surrounding areas of the Treasure Valley. Inquire today!